If you are denied by the doctor and/or mental health provider for any reason, we are so sorry for the inconvenience! You will be provided a full 100% money back refund on your ESA request, and we'll even cover the full cost of doctor and/or mental health provider evaluation fee on your behalf.
If your ESA order has already been approved and you are seeking a refund within 30 days of your purchase, you may be eligible for a full refund on your ESA documents, but we'd love the opportunity to make it right for you. We aim to make every pet lover’s experience with Support Pets the best it can be, but if we came up short, we sincerely apologize. We would love to hear why and fix it, FAST.
If you’re willing to let us know how we went wrong, please provide the information below. We’ll send your message directly to a Manager who is empowered to do whatever it takes to make it right.