Order includes Free:
ESA Fastpass® ID & Televet Services
Order includes Free:
ESA Fastpass® ID & Televet Services
Welcome to our Privacy Policy
It is Support Pets’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to hereinafter, “us”, “we”, Support Pets or “supportpets.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Your California Privacy Rights (CCPA/CPRA Notice) – Updated 12/10/2025
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These laws give you the right to:
You may exercise these rights at any time by:
We will verify your identity and respond within the time frame required by California law.
Categories of Personal Information We Collect
We may collect:
Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes outside those permitted by California law. If this changes, California residents will have the right to restrict such use.
How We Use Personal Information
We use personal information to:
How We Share Personal Information
We may disclose personal information to:
We do not sell personal information for monetary value.
However, some analytics or cross-context behavioral advertising may qualify as selling or sharing under California law.
California Residents: Opt Out of Sale/Sharing
You may opt out at any time by:
Opting out does not impact necessary service-related communications (e.g., order updates, ESA/PSD evaluation steps, billing notices).
Retention of Personal Information
We retain personal information only as long as reasonably needed for the purposes described above or as required by law. Retention periods depend on:
Authorized Agents
California residents may designate an authorized agent to submit a privacy request on their behalf. We may require:
Do Not Track / Global Privacy Controls
We honor browser-based opt-out signals to the extent required under CCPA/CPRA, including
Global Privacy Control (GPC) where technically feasible.
Children’s Privacy
Support Pets does not knowingly solicit or collect personal information from children under the age of 13. ESA/PSD evaluations may only be processed for adults over the age of 18. In the event that we learn that we have gathered personal information from anyone under the age of 13, we will delete the information as soon as possible.
Data Security
We employ industry-standard safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable and, therefore, we cannot guarantee that your information will remain secure in all circumstances, including, without limitation, in the event of a third-party cyber hack or attack, of which we have no control over.
Links to Third-Party Sites
Our website may link to third-party platforms or clinician portals. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of third-party services before providing personal information.
Changes to This Privacy Policy
If we update this Privacy Policy, we will adjust the “Last Updated” date and where required, and provide notice to users in accordance with applicable laws (including CCPA/CPRA).
Contact Us
For privacy requests or questions:
Email: [email protected]
Mail: Support Pets LLC, 78 SW 7th Street Ste 8142, Miami, FL 33130
California residents may also contact the California Department of Consumer Affairs at (800) 952-5210.
Website Visitors
Like most website operators, Support Pets collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Support Pets’s purpose in collecting non-personally identifying information is to better understand how Support Pets’s visitors use its website. From time to time, Support Pets may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Support Pets also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.supportpets.com blog posts. Support Pets only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Support Pets’s websites choose to interact with Support Pets in ways that require Support Pets to gather personally-identifying information. The amount and type of information that Support Pets gathers depends on the nature of the interaction.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Support Pets and does not cover the use of cookies by any advertisers.
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Servicepetverified.com uses Google AdWords for remarketing
Servicepetverified.com may use remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Protection of Certain Personally-Identifying Information
Support Pets discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Support Pets’s behalf or to provide services available at Support Pets’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Support Pets’s website, you consent to the transfer of such information to them. Support Pets will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Support Pets discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Support Pets believes in good faith that disclosure is reasonably necessary to protect the property or rights of Support Pets, third parties or the public at large. If you are a registered user of https://www.supportpets.com and have supplied your email address, Support Pets may send you emails to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Support Pets and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Support Pets takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Aggregated Statistics
Support Pets may collect statistics about the behavior of visitors to its website. Support Pets may display this information publicly or provide it to others. However, Support Pets does not disclose your personally-identifying information.
Affiliate Disclosure
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.
Cookies
To enrich and perfect your online experience, Support Pets uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Support Pets uses cookies to help Support Pets identify and track visitors, their usage of https://www.supportpets.com, and their website access preferences. Support Pets visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Support Pets’s websites, with the drawback that certain features of Support Pets’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Support Pets’s use of cookies.
E-commerce
Those who engage in transactions with Support Pets – by purchasing Support Pets’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Support Pets collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Support Pets. Support Pets does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Business Transfers
If Support Pets, or substantially all of its assets, were acquired, or in the unlikely event that Support Pets goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Support Pets may continue to use your personal information as set forth in this policy.
Support Pets Alerts
By providing your phone number and opting in, you consent to receive automated SMS communications from SupportPets.com (e.g., via short code 50244). These messages may include alerts related to your ESA application, account updates, customer service notifications, and occasional promotional or marketing content. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply depending on your mobile carrier. To stop receiving messages, reply STOP at any time. You will receive a final confirmation message. For help, reply HELP or contact us at [email protected]. Your phone number and related messaging data may be processed by our SMS service provider (e.g., Twilio) solely to deliver these messages on our behalf, in accordance with applicable privacy laws. The rules and disclosures provided in this SMS consent notice are additional to, and work in conjunction with, the broader legal terms laid out in the company’s main Terms & Conditions and Privacy Policy.
Privacy Policy Changes
Although most changes are likely to be minor, Support Pets may change its Privacy Policy from time to time, and at Support Pets’s sole discretion. Support Pets encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
