Summary

The following Support Pets® Privacy Policy (“Privacy Policy”) sets forth our policy with respect to the collection, storage, use and sharing of your personal information and other information that we collect from you when you access and/or use the Support Pets® website located at www.supportpets.com (the “Site”).  The Site Offerings are owned and operated by Support Pets LLC (“Support Pets®,” “we,” “our” or “us”).  

Capitalized terms not defined herein shall have the meaning set forth in the Support Pets® Website Terms and Conditions (“Terms”).  

Background

This Support Pets® Privacy Policy (“Privacy Policy”) covers our treatment of personal information and other information when an end-user visitor to the Site (“User,” “you” or “your”): (a) accesses or uses the Site; (b) accesses and/or downloads any of the: (i) text, audio, video, photographs, graphics, artwork, testimonials, and/or other content featured on the Site related to Psychiatric Service Dogs (“PSDs”), Emotional Support Animals (“ESAs”) and/or the Site Offerings (collectively, “Informational Content”); and/or (ii) links to third party websites, products and/or services (“Third-Party Links,” and together with the Informational Content, the “Content”); (c) accesses links to Support Pets’® social media pages/accounts (collectively, “Social Media Pages”) on third-party social media websites, such as Facebook® and Instagram® (“Social Media Websites”); (d) purchases any of the Support Pets® ESA and/or PSD-related products, services and/or certifications featured on the Site (collectively, “Support Pets® Products”) including, without limitation, an ESA certification letter and associated documentation (“ESA Documentation”) covering up to two (2) pets, which must be either cats or dogs (“Qualified Pets”); (e) submits her/his application to qualify for ESA Documentation from certain third-party licensed medical professionals (such as psychiatrists, psychologists, licensed clinical social workers, licensed marriage and family therapists, or primary‑care doctors with mental‑health experience) (collectively, “Third-Party Medical Professionals”) that provide such review, and ESA Documentation, in connection with the Site Offerings (“ESA Documentation Review Services”); (f) registers to receive SMS text message alerts and offers from Support Pets® (“Mobile Message Service”), which contain updates and promotions associated with various Support Pets® Products (the Mobile Message Service is subject to the “Mobile Service Terms” set forth below); (g) utilizes the various contact forms and/or contact information made available on the Site as a means to contact directly, or request to be contacted by, Support Pets® (collectively, the “Contact Services,” and together with the Site, Content, Social Media Pages, Support Pets® Products, ESA Documentation Review Services and Mobile Message Service, the “Site Offerings”); and/or (h) otherwise affirmatively consents to this Privacy Policy. 

Please note, if you are a resident of, or physically located in, the United Kingdom or a European Union Member State, you are not permitted to use the Site and/or Site Offerings.

Users with disabilities who wish to access this Privacy Policy in an alternative format can contact us by emailing us at: [email protected]; or sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

IF YOU DO NOT AGREE TO TERMS OF THIS PRIVACY POLICY IN THEIR ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE OFFERINGS.

Facebook® and Instagram® are registered trademarks of Meta Platforms, Inc. (“Meta”).  Please be advised that Support Pets® is not in any way affiliated with Meta, nor are the Site Offerings endorsed, administered or sponsored by Meta.

HIPAA/Protected Health Information

When you set up an account with Support Pets®, you are creating a direct customer relationship with Support Pets® that enables you to access and/or utilize the various functions of the Site Offerings as a User. As part of that relationship, where you request ESA Documentation in connection with the ESA Documentation Review Services, you may provide certain health or medical information that may be protected under applicable laws, rules and regulations, such the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments (collectively, “HIPAA”). Support Pets® is not considered a “covered entity” under HIPAA; provided, however, that the Third-Party Medical Professionals are “covered entities” under HIPAA and, in connection therewith, Support Pets® may, in some cases, be considered a “business associate” of the Third-Party Medical Professionals. 

It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to all of your transactions or communications with Support Pets®. To the extent Support Pets® is deemed a “business associate” however, and solely in its role as a business associate, Support Pets® may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to Third-Party Medical Professionals (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. Protected Information does not include information that has been de-identified in accordance with applicable laws.

The Third-Party Medical Professionals have adopted separate Notices of Privacy Practices that describe how they use and disclose Protected Information. By interacting directly with any such Third-Party Medical Professionals, you acknowledge and agree that you have read all applicable Notices of Privacy Practices.

State Specific Privacy Rights

Residents of the States of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, businesses organized under the laws of the State of California, as well as California-based employees of, and California residents who submit job applicants to, Support Pets® (collectively, “Covered Users”) are afforded additional rights pursuant to applicable state law. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights as a Covered User.

1. Your California Privacy Rights

Shine the Light.  If you are a resident of the State of California and would like to learn how your “personal information” (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third parties, what categories of personal information we have shared with third parties in the preceding year, as well as the names and addresses of those third parties, please e-mail us at: [email protected]; or send us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third party for marketing purposes, please e-mail us at: [email protected]; or send us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.  Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law. 

California Consumer Privacy Act of 2018 (“CCPA”).  In addition to the foregoing, if you are a resident of the State of California certain other privacy-related rights may apply to you in accordance with the CCPA, including the right to delete the personal information we have collected about you, and the right to opt-out of our sale of your Personal Information, as well as the right to know what Personal Information about you we have collected, whether your Personal Information was shared with third-parties in the preceding year and, if so, what categories of Personal Information were shared, as well as the categories of third parties with whom we shared that Personal Information.  Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under as a Covered User.

The California Privacy Rights Act (“CPRA”).  In addition to the foregoing, if you are a resident of the State of California, certain other privacy-related rights may apply to you in accordance with the CPRA, including the right to opt-out from the use of your personal data for certain profiling activities/exercise other rights relating to profiling, the right to opt-out from the use of your personal data with automated decision making technology (“ADMT”)/exercise other rights relating to ADMT, the right to opt-out of the use of your personal information for targeted advertising, the right to correct personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to know how long we retain your sensitive and non-sensitive personal information, the right to know what sensitive personal information about you we have collected, whether your sensitive personal information was shared with third-parties in the preceding year and, if so, what categories of sensitive personal information were shared, as well as the categories of third parties with whom we shared that sensitive personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the CPRA as a California State resident.

Browser “Do Not Track” Signals. Most browsers contain a “do-not-track” setting. In general, when a “do-not-track” setting is active, the User’s browser notifies other websites that the User does not want her/his personal information and online behavior to be tracked and used, for example, for interest-based advertising.  As required by California Online Privacy Protection Act (“CalOPPA”), we are required to inform you that, as is the case with most websites, we do not honor or alter our behavior when a Site User has activated the “do-not-track” setting on her/his browser; provided, however, that you may have certain rights with respect to the use of automated technologies to deliver targeted advertising to you, as well as to create profiles about you using your personal information.

2. Your Colorado Privacy Rights 

If you are a resident of the State of Colorado, certain privacy-related rights may apply to you in accordance with the Colorado Privacy Act (“CPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the CPA as a Colorado State resident.

3. Your Connecticut Privacy Rights 

If you are a resident of the State of Connecticut, certain privacy-related rights may apply to you in accordance with the Connecticut Data Privacy Act (“CTDPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the CTDPA as a Connecticut State resident.

4. Your Delaware Privacy Rights

If you are a resident of the State of Delaware, certain privacy-related rights may apply to you in accordance with the Delaware Personal Data Privacy Act (“DPDPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the DPDPA as a Delaware State resident.

5. Your Indiana Privacy Rights 

If you are a resident of the State of Indiana, certain privacy-related rights may apply to you in accordance with the Indiana Data Privacy Law (“IDPL”), including the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the IDPL as an Indiana State resident.

6.  Your Iowa Privacy Rights

If you are a resident of the State of Iowa, certain privacy-related rights may apply to you in accordance with the Iowa Data Protection Act (“IDPA”), including the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the IDPA as an Iowa State resident.

7. Your Kentucky Privacy Rights 

If you are a resident of the State of Kentucky, certain privacy-related rights may apply to you in accordance with the Kentucky Consumer Data Protection Act (“KCDPA”), including the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the KCDPA as a Kentucky State resident.

8. Your Maryland Privacy Rights 

If you are a resident of the State of Maryland, certain privacy-related rights may apply to you in accordance with the Maryland Online Data Privacy Act (“MODPA”), including the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the MODPA as a Maryland State resident.

9. Your Minnesota Privacy Rights 

If you are a resident of the State of Minnesota, certain privacy-related rights may apply to you in accordance with the Minnesota Consumer Data Privacy Act (“MNCDPA”), including the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the MNCDPA as a Minnesota State resident.

10. Your Montana Privacy Rights

If you are a resident of the State of Montana, certain privacy-related rights may apply to you in accordance with the Montana Consumer Data Privacy Act (“MCDPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the MCDPA as a Montana State resident.

11. Your Nebraska Privacy Rights

If you are a resident of the State of Nebraska, certain privacy-related rights may apply to you in accordance with the Nebraska Data Privacy Act (“NDPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what fcategories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the NDPA as a Nebraska State resident.

12. Your Nevada Privacy Rights

Nevada State residents have the right to submit opt-out requests to website operators instructing those website operators not to sell any “covered information” that the website operators have collected about Nevada State residents to any third party data broker(s). Covered information includes a consumer’s name, postal and email address, telephone number and Social Security Number, and includes the Information described below in the “Personal Information Collected” section.

If you are a resident of the State of Nevada and would like to opt-out from the sale of your personal information to any third party data broker, please e-mail us at: [email protected]; or send us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

13.  Your New Hampshire Privacy Rights

If you are a resident of the State of New Hampshire, certain privacy-related rights may apply to you in accordance with SB 255-FN (“NHDPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the NHDPA as a New Hampshire State resident.

14.  Your New Jersey Privacy Rights

If you are a resident of the State of New Jersey, certain privacy-related rights may apply to you in accordance with the New Jersey Privacy Act (“NJPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the NJPA as a New Jersey State resident.

15. Your Oregon Privacy Rights

If you are a resident of the State of Oregon, certain privacy-related rights may apply to you in accordance with the Oregon Consumer Privacy Act (“OCPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the OCPA as an Oregon State resident.

16. Your Rhode Island Privacy Rights 

If you are a resident of the State of Rhode Island, certain privacy-related rights may apply to you in accordance with the Rhode Island Data Transparency and Privacy Protection Act (“RIDTPPA”), including the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the RIDTPPA as a Rhode Island State resident.

17. Your Tennessee Privacy Rights

If you are a resident of the State of Tennessee, certain privacy-related rights may apply to you in accordance with the Tennessee Information Protection Act (“TIPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the TIPA as a Tennessee State resident.

18.  Your Texas Privacy Rights

If you are a resident of the State of Texas, certain privacy-related rights may apply to you in accordance with the Texas Data Privacy and Security Act (“TDPSA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the TDSPA as a Texas State resident.

19. Your Utah Privacy Rights 

If you are a resident of the State of Utah, certain privacy-related rights may apply to you in accordance with the Utah Consumer Privacy Act (“UCPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the UCPA as a Utah State resident.

20. Your Virginia Privacy Rights 

If you are a resident of the State of Virginia, certain privacy-related rights may apply to you in accordance with the Virginia Consumer Data Protection Act (“VCDPA”), including the right to correct personal information we have collected about you, the right to delete the personal information we have collected about you, the right to opt-out of our use/sharing of your sensitive personal information, the right to opt-out from the use of your personal data for certain profiling activities, the right to opt-out of the use of your personal information for targeted advertising, and the right to opt-out of our sale/sharing of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our Privacy Provisions for Covered Users below for a more complete description of your rights under the VCDPA as a Virginia State resident.

Privacy Policy Quick Links

Below are links to key sections of our Privacy Policy: [PLEASE ENSURE THAT THESE SECTION HEADERS HYPERLINK TO THE APPLICABLE SECTIONS BELOW]

Personal Information Collected

Use and Sharing of Personal Information

Non-Personal Information Collection and Use

Security of Your Personal Information

Children’s Privacy

Opt-Out/Unsubscribe

Deleting, Modifying and Updating Your Information

Changes to this Privacy Policy

Contact Us

Privacy Provisions for Covered Users

Personal Information Collected

For the purposes of this Privacy Policy, “personal information” shall mean individually identifiable information from or about an individual. We collect personal information when you register for certain of the Site Offerings. The information that we may request when you attempt to access the Site Offerings may include, but is not limited to: (a) your full name; (b) your mailing/billing address; (c) your e-mail address; (d) your telephone number; (e) your credit card information (where purchasing Support Pets® Products); (f) information pertaining to your pet(s); (g) information pertaining to the impairment and/or condition for which you may qualify for ESA Documentation covering up to two (2) of your pets; and/or (h) any other information requested by us on the applicable registration Form. We may also collect your personal information when you otherwise agree to the terms of this Privacy Policy, but do not complete the applicable registration process in full.

For purposes of this Privacy Policy, items (e) and (g) in the preceding paragraph shall be considered “Sensitive Personal Information.”

Use and Sharing of Personal Information

If you otherwise provide express consent in connection with any Site Offerings, we may share your personal information (but not Sensitive Personal Information) with third parties for the marketing purposes detailed in connection with the consent requested.  

Further, certain of your personal information (but not Sensitive Personal Information) may be collected automatically on the Site by third parties who use such information for marketing purposes.  Such third parties include AppLovin Corporation (“AppLovin”), Microsoft, Inc. (“Bing”), Blotout, Inc. (“Blotout“), Simpler Postage, Inc., d/b/a EasyPost (“BuySafe”), CookieYes Limited (“CookieYes”), CustomerLabs Inc. (“CustomerLabs”), Friendbuy, Inc. (“Friendbuy”) Google, Inc. (“Google”), HotJar Ltd. (“HotJar”), Klaviyo, Inc. (“Klaviyo”), Ontraport Inc. (“Ontraport”), Richpanel Inc. (“Richpanel”), and ByteDance Ltd. (“TikTok”), as further detailed below.

Other than as set forth in the preceding paragraph, Support Pets® will never sell, rent, exchange or barter your personal information to or with any third party for financial gain or marketing purposes. Please see the “Behavioral Tracking” section below for more information about the data collection and usage policies of AppLovin, Bing, Blotout, BuySafe, CookieYes, CustomerLabs, Friendbuy, Google, HotJar, Klaviyo, Meta, Ontraport, Richpanel and TikTok.

In addition to the foregoing, where you utilize the ESA Documentation Review Services, upon entering personal information and clicking on the applicable submission button on the Site: (i) Support Pets® may pass your personal information (including Sensitive Personal Information) along to one (1) or more of Support Pets’® Third-Party Medical Professionals for the sole purpose of assessing your request for ESA Documentation; and (ii) you may be contacted by Support Pets® and/or one (1) or more Third-Party Medical Professionals regarding your request for ESA Documentation.  Any information that you supply directly to any Third-Party Medical Professional shall be governed by that Third-Party Medical Professional’s privacy policy. 

Where you register to access any of the Site Offerings, we use the personal information that you make available to personalize your experience with the Site, facilitate the provision of the applicable Site Offerings to you and for verification purposes. You also agree that we may contact you at any time with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the Site Offerings, and to keep you informed of our other products and/or services, as well as third-party products and/or services, that we think may be of interest to you.

In addition, if you identify yourself to us by sending us an email or some other communication with questions or comments, we may use such information (including personal information) to respond to your questions or comments, and we may file your questions or comments for future reference.

We may permit our third-party agents, service providers, vendors and subcontractors to access your personal information, but they are only permitted to do so in connection with performing services for us and/or to operate the Site Offerings. They are not authorized to use that personal information for their own benefit.

We may also supplement the information that we collect with information from other sources to assist us in evaluating and improving the Site Offerings, and to determine your preferences so that we can tailor the Site Offerings to your needs.

By submitting your personal information by and through the Site Offerings, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations.  As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations.

Where you provide “prior express consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive telephone calls (including text alerts via SMS text messages) from Support Pets® delivered via automated technology, to the telephone number(s) that you provided.  Please note that you are not required to provide this consent in order to obtain access to the Site Offerings, and your consent simply allows Support Pets® to contact you via these means. Please be advised that by agreeing to this Privacy Policy, you are obligated to immediately inform us if and when the telephone number that you have previously provided to us changes.  Without limiting the foregoing, if you: (a) have your telephone number reassigned to another person or entity; (b) give up your telephone number so that it is no longer used by you; (c) port your telephone number to a landline or vice versa; or (d) otherwise stop using that telephone number for any reason (collectively “Phone Number Change”), you agree that you shall promptly notify Support Pets® of the Phone Number Change via e-mail at: [email protected], or by using one of the methods set forth in the “Contact Us” section below.

We reserve the right to release current or past personal information (including Sensitive Personal Information): (i) in the event that we believe that the Site Offerings are being, or have been, used in violation of the Agreement or to commit unlawful acts; (ii) if the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; (iii) if we are sold, merged or acquired (collectively, “M&A Transactions”) (including where we share your personal information in connection with the due diligence process associated with a potential M&A Transaction); or (iv) if we are the subject of bankruptcy proceedings; provided, however, that if we are involved in an M&A Transaction or bankruptcy proceeding, you will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information.

Mobile Message Service  

Where you register for the Mobile Message Service, and otherwise provide “prior express consent” within the meaning of the TCPA, you consent to receive SMS messages, delivered via automated technology, from Support Pets® to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase of Support Pets® Products. The messages that you receive in connection with the Mobile Message Service  shall consist of promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders). Standard message and data rates may apply to any SMS/text messages. 

Text the keyword “STOP” to +215743, or in response to any text message that you receive from us, to cancel. After texting STOP,” you will receive one (1) additional message confirming that your request has been processed. You may text “HELP” to +215743, or email us at: [email protected] for help.  We shall not be liable for delayed or undelivered messages.

Credit Card, Debit Card and Online Payment Transactions

Support Pets® utilizes third-party service providers to provide credit and debit card payment processing services, and Support Pets® utilizes Apple Pay®, Google Pay® and PayPal® (collectively, “Online Payment Accounts”) to process purchases, where Users select one of those payment methods. If you choose to purchase Support Pets® Products: (a) with a credit card or debit card, the credit or debit card information provided will be shared with our contracted third-party payment processing service provider(s); and (b) with an Online Payment Account, your purchase information will be shared with the applicable Online Payment Account provider.  Support Pets® requires that its third-party payment processing service provider(s) has/have in place privacy policies and practices consistent with this Privacy Policy; provided, however, that we cannot guarantee the privacy practices of our third-party payment processing service provider(s) and/or Online Payment Account providers. 

Apple Pay® is a registered trademark of Apple, Inc. (“Apple”). Google Pay® is a registered trademark of Google, Inc. (“Google”).  PayPal® is a registered trademark of PayPal, Inc. (“PayPal”).  Please be advised that Support Pets® is not in any way affiliated with Apple, Google or PayPal, and the Site Offerings are not endorsed, administered or sponsored by Apple, Google or PayPal.

Social Media Websites

If you engage in any interaction with Support Pets®, other Users or any third party on any Social Media Pages, you should be aware that: (a) the personal data that you submit by and through such Social Media Pages can be read, collected and/or used by other users of these mobile applications/websites/services (depending on your privacy settings associated with your accounts with the applicable Social Media Websites), and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where Support Pets® responds to any interaction on such Social Media Pages, your account name/handle may be viewable by any and all members/users of Support Pets’® social media accounts.

We are not responsible for the personal data that you choose to submit on, or link to, any Social Media Pages. The Social Media Pages operate independently from Support Pets®, and we are not responsible for such Social Media Pages’ interfaces or privacy or security practices. We encourage you to review the privacy policies and settings of the Social Media Pages with which you interact to help you understand those Social Media Pages’ privacy practices. If you have questions about the security and privacy settings of any Social Media Pages that you use, please refer to their applicable privacy notices or policies.

Non-Personal Information Collection and Use

IP Addresses/Browser Type

We may collect certain non-personally identifiable information about you when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider (e.g., Verizon, AT&T). We use the non-personally identifiable information that we collect to improve the design and content of the Site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze Site usage, as well as to offer you products and services.

Cookies

When a User visits the Site, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable User’s computer or other device. A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you. Cookies have many benefits to enhance your experience at the Site. To find out more about Cookies, please visit www.cookiecentral.com. We use Cookies to improve the quality of the Site Offerings, including for storing User preferences, improving ad selection and tracking Site-User trends (such as pages opened and length of stay at the Site).

Without limiting the foregoing, when you visit the Site, we may use both a session and a persistent Cookie. This Support Pets®-placed Cookie may contain information (such as a unique User ID) used to track your usage of the Site and in some cases, your e-mail address. A Web beacon allows us to capture certain additional types of information about a visitor’s actions on the Site, such as a visitor’s Cookie number, the time, date, duration and number of pages viewed, a description of the page where the Web beacon is placed, and details about any items that were purchased. 

We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash Cookie is a small data file placed on a computer using Adobe Flash technology that may be installed on your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. They help us improve the Site by measuring which areas are of greatest interest to visitors. We do not use Flash Cookies for marketing or behavioral targeting purposes. Flash Cookies are different from browser Cookies and the Cookie management tools provided by your browser will not remove Flash Cookies. You should learn how to manage privacy and storage settings for Flash Cookies. If you disable Flash Cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a User rejects a Cookie, he or she may still use the Site; provided, however, that certain functions of the Site Offerings may be impaired or rendered inoperable if the use of Cookies is disabled. We reserve the right to retain Cookie data indefinitely.

Behavioral Tracking

Support Pets® and its third party partners may use Cookies, pixels and other tracking technology (collectively, “Tracking Technology”) in connection with the Site for purposes of tracking Users’ activities (such as websites visited, advertisements selected and pages viewed) after they leave the Site.  Support Pets® and its third party partners may use this Tracking Technology to target applicable Users with advertisements featuring Support Pets® products and services and third-party products and/or services that Support Pets® and/or its third party partners, as applicable, think may be of interest to applicable Users. To opt out of this behavioral tracking, please: submit an unsubscribe request here.

Bing®/Microsoft® 

We may also use web analysis and targeting tools under the “Microsoft Ads®” brand, as same are made available by Bing.  Bing may collect some or all of the following information by and through the Bing tracking technology: (a) city and country of the User; (b) device type (desktop, mobile, tablet, etc.); (c) browser type; (d) referring website, search engine or social media platform; (e) Site pages visited; (f) time spent on each page; (g) navigation path through the Site; (h) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); and (i) exit pages (collectively, “Bing Data”). Bing may collect the following personal information: first name, last name, phone number, email address, state, product items/value, order total, and order ID. Bing shares Bing Data with us.

We may combine Bing Data with your personal information, and we and/or Bing may use Bing Data to serve you targeted ads on the Site and after you leave the Site.  You can opt out of Bing Ads interest-based ads by following their instructions here and otherwise view the Bing Privacy Policy here. 

Blotout®

We may also use a “Blotout®” tracking tool, as made available by Blotout, on the Site.  Blotout may collect some or all of the following information by and through the Blotout® tracking technology: first and last name, phone number, email, state, product items and value, order total, order ID (collectively, “Blotout Data”). Blotout shares Blotout Data with us. 

Information pertaining to Blotout’s use of Blotout Data and Blotout’s Privacy Policy can be found here. 

BuySafe®

We may also use a “BuySafe®” tracking tool, as made available by BuySafe, on the Site.  BuySafe may collect some or all of the following information by and through the BuySafe® tracking technology: email, order total, order ID (collectively, “BuySafe Data”). BuySafe shares BuySafe Data with us. 

Information pertaining to BuySafe’s use of BuySafe Data and BuySafe’s Privacy Policy can be found here.

CookieYes®

We may also use a “CookieYes®” tracking tool, as made available by CookieYes, on the Site.  CookieYes may collect some or all of the following information by and through the CookieYes® tracking technology: user selected options (collectively, “CookieYes Data”). CookieYes shares CookieYes Data with us. 

Information pertaining to CookieYes’s use of CookieYes Data and CookieYes’s Privacy Policy can be found here.

CustomerLabs®

We may also use a “CustomerLabs®” tracking tool, as made available by CustomerLabs, on the Site.  CustomerLabs may collect some or all of the following information by and through the CustomerLabs® tracking technology: first and last name, phone number, email, state, gender, product items and value, order total, order ID (collectively, “CustomerLabs Data”). CustomerLabs shares CustomerLabs Data with us. 

Information pertaining to CustomerLabs’ use of CustomerLabs Data and CustomerLabs’ Privacy Policy can be found here. 

Friendbuy®

We may also use a “Friendbuy®” tracking tool, as made available by Friendbuy, on the Site.  Friendbuy may collect some or all of the following information by and through the Friendbuy® tracking technology: first and last name, email, order ID (collectively, “Friendbuy Data”). Friendbuy shares Friendbuy Data with us. 

Information pertaining to Friendbuy’s use of Friendbuy Data and Friendbuy’s Privacy Policy can be found here.

Google®

We may also use the “Google Analytics®,” “Google Ads®” and “Google Tag Manager®” tracking and targeting tools, as made available by Google, on the Site.  Google may collect some or all of the following information by and through the Google Analytics® tracking technology: (a) city and country of the User; (b) device type (desktop, mobile, tablet, etc.); (c) browser type; (d) referring website, search engine or social media platform; (e) Site pages visited; (f) time spent on each page; (g) navigation path through the Site; (h) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); and (i) exit pages (collectively, “Google Data”). Google shares Google Data with us. 

We may combine Google Data with your personal information, and we and/or Google may use Google Data to serve you targeted ads after you leave the Site.  Google’s ability to use and share the Google Data and other information collected about your visits to (and use of) the Site is restricted by the Google Analytics® Terms of Service, available here, and the Google Privacy Policy, available here. You may learn more about how Google collects and processes data specifically in connection with these tools here. You may prevent your data from being tracked and/or used by Google by downloading and installing the Google Opt-out Browser Add-on, available here.

HotJar®

We may also use a tool called “HotJar®,” as made available by HotJar, on the Site.  HotJar may collect some or all of the following information by and through the HotJar tracking technology: (a) device type (desktop, mobile, tablet, etc.); (b) browser type; (c) navigation path through the Site; (d) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); and (i) exit pages (collectively, “HotJar Data”).  HotJar shares the HotJar Data with us.

We may combine HotJar Data with your personal information, and we and/or HotJar may use HotJar Data. Users can opt-out of HotJar-related tracking by utilizing the options made available here.

Meta®/Facebook®

We may also use web analysis tools called Meta Ads® and the Meta Pixel®, as made available by Meta.  Meta may collect some or all of the following information by and through the Meta Ads® and the Meta Pixel® tracking technologies: (a) traffic data from Facebook® users who visit the Site; (b) demographic information of Facebook® users who visit the Site; (c) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); (d) attribution for purposes of Facebook® ad conversion; and (e) click-through rates from the Site (collectively, “Meta Data”).  Meta shares Meta Data with us.

We may combine Meta Data with your personal information, and we and/or Meta may use that Meta Data to serve you targeted ads after you leave the Site.  Information pertaining to Meta’s use of Meta Data and Facebook’s® Privacy Policy can be found here.

Ontraport®

We may also use a “Ontraport®” tracking tool, as made available by Ontraport, on the Site.  Ontraport may collect some or all of the following information by and through the Ontraport® tracking technology: (a) city and country of the User; (b) device type (desktop, mobile, tablet, etc.); (c) browser type; (d) referring website, search engine or social media platform; (e) Site pages visited; (f) time spent on each page; (g) navigation path through the Site; (h) actions taken on the Site (clicks, downloads, form submissions, transaction data, registrations, etc.); and (i) exit pages” (collectively, “Ontraport Data”). Ontraport shares Ontraport Data with us. 

Information pertaining to Ontraport’s use of Ontraport Data and Ontraport’s Privacy Policy can be found here. 

TikTok®

We may also use a web analysis tool called the TikTok Pixel®, as made available by TikTok.  TikTok may collect some or all of the following information by and through the TikTok Pixel® tracking technology: (a) city and country of the User; (b) device type (desktop, mobile, tablet, etc.); (c) browser type; (d) referring website, search engine or social media platform; (e) Site pages visited; (f) time spent on each page; (g) navigation path through the Site; (h) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); and (i) exit pages (collectively, “TikTok Data,” and together with the AppLovin Data, Bing Data, Blotout Data, BuySafe Data, CookieYes Data, CustomerLabs Data, Friendbuy Data, Google Data, HotJar Data, Klayvio Data, Meta Data and Ontraport Data, the “Tracking Technology Data”).  TikTok shares the TikTok Data with us.

We may combine TikTok Data with your personal information, and we and/or TikTok may use TikTok Data to serve you targeted ads after you leave the Site.  Information pertaining to TikTok’s use of TikTok Data can be found in TikTok’s Privacy Policy, located here.

General Do Not Track

In general, Users may be able to disable some, but not all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers.  In addition, Users may be able to opt-out of this form of tracking utilizing the options made available by the Network Advertising Initiative or Digital Advertising Alliance.  To the greatest extent permissible under applicable law, we are not responsible for the tracking practices of third-parties in connection with the Site.

Cross Device Tracking

Support Pets® tracks Users’ use of the Site Offerings across various devices, including the Users’ personal computers, televisions and mobile devices, in order to optimize and personalize the Users’ Site Offerings experience. Support Pets® may collect certain of the User’s personal information across various devices.

Geolocation Tracking

Support Pets® does not use geolocation technology to track Users’ locations.

Live Chat/Chat Bots

Support Pets® utilizes third-party service providers to provide live chat and automated chat services (collectively, “Chat”) to Users on the Site.  These third party Chat service providers, including Richpanel through its live Chat offering, may collect and/or store the following information: (a) content of the Chat conversations; (b) the time spent during each Chat session; (c) the number of Chat interactions; (d) the Site pages visited during each Chat session; (e) ratings and feedback provided by Users after Chat sessions; and (f) any expression of interest and/or intent with respect to obtaining the Support Pets® Offerings (collectively, “Chat-Related Data”).  Richpanel and other third-party Chat service providers will share the Chat-Related Data with Support Pets®; provided, however, that these third-party Chat service providers are not permitted to utilize or share Chat-Related Data (including User personal information collected via Chat conversations) for any purpose other than: (i) to provide the Chat services on the Site; and (ii) to assist Support Pets® with its marketing and customer service functionality associated with the Chat services.  Please see our “Privacy Provisions for Covered Users” below for details regarding our use and sharing of personal information.

Aggregate Data

Support Pets® reserves the right to transfer and/or sell aggregate or group data about Users of the Site Offerings for lawful purposes. Aggregate or group data is data that describes the demographics, usage or other characteristics of Site Offerings Users as a group, without disclosing personally identifiable information.

Third-Party Websites

This Site may contain links to third-party owned and/or operated websites including, without limitation, the Third-Party Links and Social Media Websites.  Support Pets® is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of these third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and Support Pets® does not have any responsibility or liability relating to them.

Security of Your Personal Information

We endeavor to safeguard and protect our Users’ personal information. When Users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). The privacy of your personal information is very important to us. When our registration process asks Users to submit sensitive information, and when we transmit such sensitive information, that information is encrypted and is protected with advanced TLS (Transport Layer Security).

Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information in are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure. Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software constitutes a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site is at your own risk.

All of our Users’ personal information, not just the sensitive information mentioned above, is restricted in our offices. Only employees or third party agents who need the personal information to perform a specific job are granted access to personal information. Our employees are dedicated to ensuring the security and privacy of all User personal information. Employees not adhering to our policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.

Children’s Privacy

Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site.  Support Pets® does not knowingly solicit or collect information from visitors under eighteen (18) years of age. 

If you are a parent or a guardian, you are responsible for exercising supervision over your children’s online activities. If you are the parent or guardian of a child under the age of eighteen (18) and you believe that your child has submitted personal information by and through the Site without your authorization, please contact us at: [email protected].

Opt-Out/Unsubscribe

To opt-out of receiving the Newsletter or any other e-mail communications from us, you can follow the instructions at the end of the applicable e-mail message or e-mail us at: [email protected].

To opt-out of receiving SMS text messages from us, you can: (a) text “STOP” to +215743, or in response to any text message that you receive from us; or (b) e-mail us at: [email protected].

Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your request for Site Offerings, as well as to respond to any inquiry or request made by you. To opt-out of receiving Site Offerings-related and inquiry response-related messages from Support Pets®, you must cease requesting and/or utilizing the Site Offerings and cease submitting inquiries to Support Pets®, as applicable.

Deleting, Modifying and Updating Your Information

At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information that we have on file for you; and/or (c) remove personal information that you have provided to us, or that we have collected. You may do so by e-mailing us at: [email protected]. 

We ask individual Users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Please be advised that deleting your personal information may terminate your access to certain of the Site Offerings. If you wish to continue using the full complement of Site Offerings, you may not be able to delete all of the personal information that we have on file for you.

Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Transfer of Personal Information Internationally

If you are visiting the Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers.  Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections described in this Privacy Policy.

Changes to this Privacy Policy

Support Pets® reserves the right to change or update this Privacy Policy at any time by posting a notice on the Site that we are changing our Privacy Policy. If the manner in which we use personal information changes, Support Pets® will notify Users by: (a) sending the modified policy to our Users via email; and/or (b) by any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner and we will only use your information in this different manner where you opt-in to such use.

Contact Us

If you have any questions about this Privacy Policy, please e-mail us at: [email protected]; or send us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

Privacy Provisions for Covered Users

These Privacy Provisions for Covered Users (“Provisions”) supplement, and do not limit in any way, the Privacy Policy set forth above.  These Provisions apply solely to residents of the States of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, as well as California-based employees of, and California residents who submit job applicants to, Support Pets® (collectively, “Covered Users”).  We adopt these Provisions in compliance with the CCPA, CPRA, CPA, CTDPA, DPDPA, IDPL, IDPA, KCDPA, MODPA, MNCDPA, MCDPA, NDPA, NHDPA , NJPA, OCPA, RIDTPPA, VCDPA, TIPA, TDPSA, UCPA and VCDPA (collectively, “Applicable State Laws”).  Any terms defined in Applicable State Laws have the same meaning when used in these Provisions.  Users with disabilities who wish to access these Provisions in an alternative format can contact us by emailing us at: [email protected]; calling us at: (855) 700-PETS; or sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130. 

Categories of Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Covered User or device (“personal information”). In particular, we have collected the following categories of personal information from Covered Users within the last twelve (12) months:

Personal information does not include:

• Publicly available information from government records.
• De-identified or aggregated Covered User information.
• Information excluded from the scope of Applicable State Laws, such as:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources (with the specific categories of personal information indicated in parenthesis):

• Directly from our Covered Users. For example, from online registration forms that our Covered Users submit to us related to the products and/or services that we offer by and through the Site and/or provided through the course of employment and/or through job application. (Categories A, B, C and L)
• Indirectly from our Covered Users. For example, through information we collect from our Covered Users in the course of providing our products and/or services to them. (Categories A, B, C, F and L)
• Directly and indirectly from activity on the Site. This includes the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet Service Provider.  In addition, we obtain certain Site usage details and analytics as same are collected automatically by us and our third party partners, such as AppLovin, Bing, Blotout, BuySafe, CookieYes, CustomerLabs, Friendbuy, Google, HotJar, Klaviyo, Meta, Ontraport, Richpanel and TikTok. (Category F)
• From third-parties that interact with us in connection with the products and/or services that we offer to our Covered Users. For example, third party entities that assist us in sending direct and electronic mail, removing duplicate information from Covered User lists, analyzing data and providing marketing analysis. (Categories A, B and C)

Retention of Personal Information and Sensitive Personal Information

We retain all categories of your personal information and sensitive personal information (including the information set forth in the “Personal Information Collected” section above) that we collect for the maximum period permitted by applicable law. We may also use certain criteria to determine whether and when to delete certain categories of collected personal and sensitive personal information including:

• Date of collection.
• Frequency of consumer interaction with us.
• Last interaction the consumer had with us.
• Whether the purpose of collection has been completed.

Use of Personal Information

We may use or disclose the personal information that we collect (including: (a) full name; (b) mailing/billing address; (c) e-mail address; (d) telephone number; (e) credit card information (where purchasing Support Pets® Products); (f) information pertaining to the User’s pet(s); (g) information pertaining to the impairment and/or condition for which the User wishes to obtain ESA Documentation covering up to two (2) of such User’s pets; and (h) Third Party Tracking Technology Data) for one or more of the following business purposes (with the specific categories of personal information indicated in parenthesis): 

• To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in connection with your request for ESA Documentation, we will use that personal information to facilitate your request for same. (Categories A, B, C, F and L)
• To provide you with information, products or services that you request from us, including the ESA Documentation. (Categories A, B, C, F and L)
• To create, maintain, customize and secure your account with us. (Categories A, B, C, F and L)
• To provide you with e-mail, direct mail and telemarketing messages concerning certain Support Pets® products and/or services, as well as third-party products and/or services, that we believe may be of interest to you. (Categories A, B, C, F and L)
• To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. (Categories A, B, C and F)
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including the Site’s Terms and Conditions. (Categories A, B, C, F and L)
• To carry out operations associated with, or your employment and/or job application submitted to, us. (Categories A and B)
• To improve the Site and better present its contents to you. (Categories A, B, C, F and L)
• For customer service purposes and to respond to inquiries from you. (Categories A, B, C, F and L)
• For testing, research, analysis and product development. (Categories A, B, C, F and L)
• As necessary or appropriate to protect our rights, property or safety, and that of our customers or others. (Categories A, B, C, F and L)
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. (Categories A, B, C, F and L)
• As described to you when collecting your personal information or as otherwise set forth in Applicable Privacy Laws. (Categories A, B, C, F and L)
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred. (Categories A, B, C, F and L)

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated or incompatible purposes without providing you with notice.

Sharing Personal Information

Subject to your right to opt-out of such sharing/sale, we may share your personal information from Categories A, B, C, F and L (including: (a) e-mail address; (b) zip code; and (c) Third Party Tracking Technology Data); with third parties for the business purposes set forth above.  

When we disclose personal information to a third party service provider or other entity, we enter into a contractual relationship that describes the purpose for which such third party may use the personal information and requires that third party to both keep the personal information confidential and not use it for any purpose other than the performance of its services under the applicable contract.  

Please note, we do not collect information from Covered Users that we actually know are less than eighteen (18) years of age and we do not share or sell the personal information of any Covered Users, regardless of age. Without limiting the foregoing, we have not shared or sold the personal information of Covered Users that we actually know are less than sixteen (16) years of age in the preceding twelve (12) months other than for the business purposes listed above.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose: 

Category A  Identifiers.
Category B  Personal information categories listed in Applicable State Law.
Category C Protected classification characteristics under Applicable State Laws or federal law. Category F  Internet or other similar network activity.
Category L Sensitive Personal Information (but only to facilitate obtaining ESA Documentation).

We disclose your personal information (including: ((a) full name; (b) mailing/billing address; (c) e-mail address; (d) telephone number; (e) credit card information (where purchasing Support Pets® Products); (f) information pertaining to the User’s pet(s); (g) information pertaining to the impairment and/or condition for which the User wishes to obtain ESA Documentation covering up to two (2) of such User’s pets; and (h) Third Party Tracking Technology Data) for a business purpose to the following categories of third parties (with the specific categories of personal information indicated in parenthesis):

• Our affiliates. (Categories A, B, C, F and L)
• Service providers. (Categories A, B, C, F and L)
• Third parties to whom you authorize us to disclose your personal information in connection with the products and/or services that we provide to you. (Categories A, B, C, F and L)
• Third parties such as AppLovin, Bing, Blotout, BuySafe, CookieYes, CustomerLabs, Friendbuy, Google, HotJar, Klaviyo, Meta, Ontraport, Richpanel and TikTok. (Categories A, B and F)

In the preceding twelve (12) months, we have sold the following categories of personal information (but only your e-mail address, zip code and such other information that is included in Third Party Tracking Technology Data) to third parties:

Category A. Identifiers. 

Category B. Personal information categories listed in Applicable State Laws. 

Category F. Internet or other similar network activities.

In the preceding twelve (12) months, we have sold the above referenced categories of personal information (but not Sensitive Personal Information) to the following third parties: AppLovin, Bing, Blotout, BuySafe, CookieYes, CustomerLabs, Friendbuy, Google, HotJar, Klaviyo, Meta, Ontraport, Richpanel and TikTok.

Your Rights and Choices

Applicable Privacy Laws provide Covered Users with specific rights regarding their personal information. This section describes your rights under Applicable Privacy Laws and explains how to exercise those rights.

Opt-Out from the Sale of Your Personal Information

You have the right to opt-out of our sale of your personal information to third parties.  To exercise your right to opt-out of our sale of your personal information to third parties, please submit a verifiable Covered User request to us by either:

• Clicking here
• Emailing us at: [email protected]; or 
• Sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) days of receipt of your request.

Opt-Out from the Sharing of Your Personal Information 

You have the right to opt-out of our sharing your personal information with third parties. To exercise your right to opt-out of our sharing your personal information with third parties, please submit a verifiable Covered User request to us by either:

• Clicking Here
• Emailing us at: [email protected]; or
• Sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) business days of receipt of your request. Subject to the aforementioned fifteen (15) business day period, where we receive and confirm your verifiable opt-out request, we will cease sharing your Personal Information with third parties.

Opt-Out from the Use and/or Sharing of Your Sensitive Personal Information

You have the right to limit our use of your sensitive personal information, including any sensitive information from Category B (Personal information categories established by Applicable State Laws), Category C (Protected classification characteristics under Applicable State Laws or federal law) and/or Category L (Sensitive Personal information), to those uses which: (i) are necessary to perform the services or provide the products requested by you; (ii) help us to ensure security and integrity of your personal information to the extent the use of your sensitive personal information is reasonably necessary and proportionate for these purposes; (iii) are short-term, transient uses including, but not limited to, non-personalized advertising shown as part of your then-current interaction with the Site, provided that your sensitive information is not disclosed to another third party (other than to facilitate a sale of the Support Pets® Products) and is not used to build a profile about you or otherwise alter your experience outside the then-current interaction with the Site; (iv) involve performing services on behalf of Support Pets®, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of Support Pets®; and (v) include activities to verify or maintain the quality or safety of a product, service or device that is owned by, manufactured by, manufactured for, or controlled by, Support Pets®, and to improve, upgrade, or enhance the product, service or device that is owned by, manufactured by, manufactured for, or controlled by, Support Pets®.

You also have the right opt-out of our sharing your sensitive personal information with third parties, including any sensitive information from Category B (Personal information categories established by Applicable State Laws), Category C (Protected classification characteristics under Applicable State Laws or federal law) and/or Category L (Sensitive Personal information).

To exercise your right to limit our use of your sensitive personal information and/or opt-out of our sharing your sensitive personal information with third parties, please submit a verifiable Covered User request to us by either: 

• Clicking Here
• Emailing us at: [email protected]; or
• Sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

We endeavor to act on all such requests as soon as practicable, but in all cases within fifteen (15) business days of receipt of your request.  Subject to the aforementioned fifteen (15) business day period, where we receive and confirm your verifiable opt-out request, we will cease using your Sensitive Personal Information/sharing your Sensitive Personal Information with third parties (and direct our service providers and contractors to do the same).

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable Covered User request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we have shared that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists detailing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable Covered User request, we will delete (and direct our service providers, contractors and third parties to whom we shared your personal information, to delete) your personal information from our (their) records, unless an exception applies; provided, however, that in some cases, strictly for regulatory compliance purposes and to better evidence/honor opt-out/unsubscribe requests (and for no other purposes), we may retain certain items of your personal information on a de-identified and aggregated basis in such a manner that the data no longer identifies you.  

We may deny your deletion request if retaining the information is necessary for us or our service providers, contractors and third parties to whom we sold/shared your personal information, to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our obligations in connection with our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech rights, ensure the right of another Covered User to exercise her/his free speech rights or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, but only if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with Covered User expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Request Correction of Inaccurate Personal or Sensitive Personal Information

You have the right to request correction of inaccurate personal and/or sensitive personal information that we collect. Upon receiving a verifiable consumer request for correction, we will make commercially reasonable efforts to correct information identified as inaccurate.  Where we correct inaccurate personal and/or sensitive personal information, we shall instruct all service providers and/or contractors that maintain such personal and/or sensitive personal information in the course of providing services to us to make the necessary corrections in their respective systems.

Exercising Access, Data Portability, Right to Correct and Deletion Rights

To exercise your access, data portability, right to correct and/or deletion rights described above, please submit a verifiable Covered User request to us by either:

• Clicking here
• Emailing us at: [email protected]; or 
• Sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

The verifiable Covered User request must:

• Provide sufficient information that allows us to reasonably verify that you are: (1) the person about whom we collected personal information; or (2) an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.  Making a verifiable Covered User request does not require that you create an account with us.  We will only use personal information provided in a verifiable Covered User request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to all verifiable Covered User requests within forty-five (45) days of the receipt thereof.  If we require more time (up to an additional forty-five (45) days), we will inform you of the reason and extension period in writing.  We will deliver our written response by mail or electronically, at your option.  Any disclosures that we provide will only cover the twelve (12) month period preceding the receipt of your verifiable request.  The response that we provide will also explain the reasons that we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable Covered User request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If we deny any Covered User access/right to know, data portability, right to correct and/or deletion rights request, you may submit an appeal of our decision within thirty (30) days of your receipt of our notice of denial by e-mailing us at: [email protected]; or sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

Right to Opt-Out of Profiling/Consumer Rights Related to Profiling 

For purposes of these Provisions, “Profiling” means any form of automated processing performed on your personal data to evaluate, analyze or predict personal aspects related to you or your economic situation, health, personal preferences, interests, reliability, behavior, location and/or movements. You have the right to opt-out from any Profiling that may be conducted by Support Pets®, as detailed below.   

Further, you have the right to request that we disclose certain information to you about our Profiling activities that have produced legal effects, or similarly significant effects, that concern you, if applicable. Once we receive and confirm your verifiable Covered User request, we will disclose to you:

• Any Profiling decisions we have made about you that have produced legal effects, or similarly significant effects, that concern you, if applicable.
• The reason that the Profiling activity resulted in the applicable decision.
• What actions you can take, if any, that would result in a different Profiling decision in the future.
• The specific pieces of personal information we collected about you that were used in the Profiling activity, and, if the Profiling activity was based on inaccurate data, the right to correct same. 

To exercise your right to opt-out of this Profiling and/or to exercise any other right relating to Profiling as set forth above, please submit a verifiable Covered User request to us by either:

• Clicking Here
• Emailing us at: [email protected]; or
• Sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

We endeavor to act on all Profiling opt-out/consumer rights requests as soon as practicable, but in all cases within fifteen (15) days of receipt of your request.

Right to Opt-Out of Automated Decision Making Technology (“ADMT”)/Consumer Rights Related to ADMT

For purposes of these Provisions, “ADMT” means any form of technology that processes personal information and uses automatic computation to replace human decision-making or substantially replace human decision-making, when making a Significant Decision regarding you. For purposes of these Provisions, “Significant Decision” means a decision that results in the provision or denial of financial or lending services, housing, education enrollment or opportunities, employment or independent contracting opportunities or compensation, or healthcare services. We do not use ADMT to make any decisions regarding our Users.

If, in the future, Support Pets® changes its policies with respect to ADMT, you shall have the right to opt-out from the use of ADMT to make Significant Decisions by Support Pets®, and the right to request that we disclose certain information to you about our ADMT activities that have resulted in Significant Decisions that concern you, if applicable. We shall not retaliate against, or disadvantage, you in any way for exercising rights set forth in this section.

Right to Opt-Out of Targeted Advertising

You have the right to opt-out from Targeted Advertising conducted by Support Pets®.  For purposes of these Provisions, “Targeted Advertising” means displaying advertisements to you where the advertisements are selected based on personal data obtained from your activities over time and across nonaffiliated websites or online applications to predict your preferences or interests.  You have the right to opt-out from Targeted Advertising. To exercise your right to opt-out of our Targeted Advertising, please submit a verifiable Covered User request to us by either:

• Clicking Here 
• Emailing us at: [email protected]; or
• Sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.

We endeavor to act on all Targeted Advertising opt-out requests as soon as practicable, but in all cases within fifteen (15) days of receipt of your request.

Authorized Agents

Covered Users may permit an Authorized Agent to exercise any rights granted under Applicable State Laws as set forth above.   In order to utilize an Authorized Agent, you must provide the Authorized Agent with written permission from you to act on your behalf for these purposes.  When you use an Authorized Agent to submit a request to delete, request to correct or a request to know, we may require the Authorized Agent to provide proof that you gave the agent signed permission to submit the subject request.  We may also require you to do either of the following: (a) verify your own identity directly with us; or (b) directly confirm with us that you provided the Authorized Agent permission to submit the request.  

For California residents, only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable Covered User request related to your personal information.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under Applicable State Laws. Unless permitted by Applicable State Laws, we will not:

• Deny you products or services;
• Charge you different prices or rates for products or services, including through granting discounts or other benefits, or imposing penalties;
• Provide you with a different level or quality of products or services; 
• Retaliate against any employee, job applicant or independent contractor; and/or
• Suggest that you may receive a different price or rate for products or services or a different level or quality of products or services.

Changes to these Privacy Provisions

We reserve the right to amend these Privacy Provisions in our discretion and at any time. When we make changes to these Privacy Provisions, we will notify you by email or through a notice on the Site’s homepage.

Contact Information

If you have any questions or comments about these Privacy Provisions, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under Applicable State Laws, please do not hesitate to contact us by either:

• Emailing us at: [email protected]; or
• Sending us U.S. Mail to: Support Pets LLC, 78 SW 7th Street, Suite 8142, Miami, FL 33130.